FREE shipping on AU/NZ orders over $500
We use a combination of courier freight service to ensure delivery in a timely manner. These include: Australia Post/Interparcel & Couriers please. For international orders we currently use Australia Post.
Upon receiving orders during business hours Monday – Friday from 9-5pm, our target for turnaround times is 48 hours for dispatch, however, this still does NOT guarantee quick or precise turnaround times. Please allow the estimated delivery timeframe for orders to arrive at destination.
Delivery delays have been common practice in recent times. As usual during high volume periods such as before Christmas, Easter, other public holidays/peak times or unforeseen circumstances there may be some longer than usual delays.
For all Australian orders:
| Delivery Destination | Estimated delivery time |
| Victoria Metro | 1-5 business days |
| Victoria Regional | 1-5 business days |
| Tasmania | 1-5 business days |
| NSW, SA, QLD NT & WA | 5-10 business days |
*The above timeframes are an estimation only and are subject to change depending on the freight service provider and availability of stock at the time.
All International orders are shipped with Australia Post to the destination country and then onforwarded to those countries local courier service. The tracking number provided to you at the time of shipment is your global tracking number and can be tracked on www.australiapost.com.au throughout the entire time of transit.
To view the estimated delivery times for international orders please visit the following link and enter ‘Montrose 3765 Australia’ as the ‘’From Suburb’ https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
*Please note that the estimated delivery time between Australia and other countries excludes any hold time in Customs and may be subject to delay due to causes outside of Organic Minerals control. Delays may occur in overseas shipments due to regulations, postal services and systems of different countries or unforeseen natural events. Organic Minerals has no control over nor will be responsible for any such delays or for loss / damage occasioned to the goods whilst it is in transit.
Organic Minerals will not be held liable for the costs of any import taxes or customs fees. Please review the import regulations and restrictions of your country before placing an order with Organic Minerals.
It is the customers responsibility to ensure they provide the correct shipping address and contact information when making purchases. Please check details thoroughly before proceeding with purchase. If the details are incorrect, please contact info@organicminerals.com.au immediately within 24 hours before processing and finalizing your order. This also includes purchases made using automated payment platforms.
If product is damaged or expired, please contact info@organicminerals.com.au within 24 hours of receiving your order providing us with a description of the damages as well as photos of the damages accompanied with the attached invoice.
Our team will review the enquiry and communicate the appropriate solution.
For all orders $500.00 and under, they will incur freight charges. Freight will be charged at the appropriate rates to destination. For all orders over $500.00 there is NO additional freight charges. We do not make profit on freight.
