Change of mind
Unfortunately given the nature of the products and for food safety reasons we are unable to accept change of mind returns. Please choose carefully when purchasing. Our company is committed to providing a high-quality standard of products and service.
Refunds & Exchanges
Therefore, the following conditions are not eligible for refunds or exchanges:
- If claims for defective products are NOT made within 48 hours after receipt of goods.
- The products have been opened or the customer has sampled and does not enjoy or does not want the products anymore.
- The customer changes their mind, has made an error in their order or an error with their delivery address and contact information.
- The delivery of a customer’s order has taken longer than expected to arrive and the customer has decided that they do not wish to receive the order anymore.
- If there is a sudden change of price. Prices on our website are subject to change without prior notice due to the dollar fluctuation with exchange rates as well as ad hoc sales and promotions.
- The customer’s order has been returned to sender by the courier and the customer has not made contact back to us within the required 1-week time frame.
- The customer’s order has been returned to sender by the courier and the product has taken longer than 2 weeks to be returned to us.
*Please note that Organic Minerals is not responsible for any loss or damage or theft resulting from goods being left unattended at or near premises.
